The Medicare and You booklet with Sourcewise pill box placed on top of booklet sits atop a desk.
Understand Your Medicare Options

COVID-19 Service Delivery Update: HICAP is determined to provide free, objective, and safe Medicare counseling during the COVID-19 pandemic. All staff and volunteers are adhering to the local and state directive to shelter in place and to practice social distancing.

To receive assistance, complete the Contact Us form or call (408) 350-3200, option 2.

Coronavirus (COVID-19) Resources:

Santa Clara County guidance

Practice excellent hygiene


Sourcewise provides residents of Santa Clara County access to the Health Insurance Counseling & Advocacy Program (HICAP). One-on-one counseling assists Medicare beneficiaries, their families, and caregivers to understand their Medicare benefits and best healthcare options.

HICAP is part of the national network of State Health Insurance Assistance Programs (SHIP) and is the Santa Clara County source for unbiased and objective Medicare related counseling and information.

Sourcewise HICAP counselors are trained, California state-registered staff and volunteers. Counselors provide Medicare one-on-one appointments, community education, and outreach throughout Santa Clara County. HICAP does not sell, endorse, promote, or recommend commercial insurance products or services.

The Medicare Advantage Open Enrollment Period (MAOEP) is from January through March 2021. Individuals in a Medicare Advantage Plan may use this time to:  

  • Switch to a different Medicare Advantage Plan, or
  • Leave a Medicare Advantage Plan, revert to Original Medicare, and add a Part D Prescription Drug Plan
    • Be sure to get approval for Medigap or retiree coverage before leaving a Medicare Advantage Plan

Original Medicare beneficiaries cannot switch Part D Prescription Drug Plans during the MAOEP.

The General Enrollment Period (GEP) also occurs during January 1— March 31, 2021. You can sign up for Part B and Premium-Part A if you missed your earlier enrollment times.

Speak with a HICAP Counselor for details about your Medicare choices.