COVID-19 Service Delivery Update: HICAP is determined to provide free, objective, and safe Medicare counseling during the COVID-19 pandemic. All staff and volunteers are adhering to the local and state directive to shelter in place and to practice social distancing.
To receive assistance, complete the Contact Us form or call (408) 350-3200, option 2.
Sourcewise provides residents of Santa Clara County access to the Health Insurance Counseling & Advocacy Program (HICAP). One-on-one counseling assists Medicare beneficiaries, their families, and caregivers to understand their Medicare benefits and best healthcare options.
HICAP is part of the national network of State Health Insurance Assistance Programs (SHIP) and is the Santa Clara County source for unbiased and objective Medicare related counseling and information.
Sourcewise HICAP counselors are trained, California state-registered staff and volunteers. Counselors provide Medicare one-on-one appointments, community education, and outreach throughout Santa Clara County. HICAP does not sell, endorse, promote, or recommend commercial insurance products or services.
Speak with a HICAP counselor for more details about your Medicare choices.
Medicare Annual Enrollment Period (AEP)
October 15 – December 7, 2020
Learn about Medicare plan changes and updates for 2021. HICAP Counselors will highlight Medicare Advantage Plan offerings, Medicare Prescription Drug Plan offerings, enrollment options, and deadlines.
Thank you for your excellent grasp of the issues seniors are facing. I appreciate your knowledge and courtesy in helping the seniors I refer to Sourcewise.
- Marcia, MSW
Thank you for all your help with my health insurance. There are no words to express my THANKS to you for your support. Folks as you make life worth living.
My counselor continued to call and follow up until the issue was promptly resolved. Without his help and vast expertise, I’m sure I would not have coverage to this day. I wholeheartedly recommend them and am eternally grateful.
I did not expect to hear a calm, supportive individual who patiently walked us through various scenarios and turned an overwhelming issue (for me/brother) into a probable solution.
I would like to thank you for the services you are providing. I would also like to compliment one of your employees, for the amazing service he provided to my mom and I last week. He was so nice to work with. He explained the entire Medicare system to us and made this painful process very easy. Thank you again!
Thank you again for your generosity of time and your kindness of spirit in helping me to decide on Medicare supplemental plans in September. I so appreciated both your health insurance wisdom and your thoughtful follow-up research.
- Mary Michele
Thank you so much for your time with us. We appreciate your knowledge and sharing it not only with us but all the others.
- Rosie Marie & Bor-Long
“I was most impressed with the confidentiality in which my problem was handled and how quickly she resolved my matter. It is indeed a pleasure to meet such qualified person on your staff and the quick follow-up to expedite the resolution; she showed patience and knowledge of her position.”