COVID-19 Service Delivery Update: HICAP is determined to provide free, objective, and safe Medicare counseling during the COVID-19 pandemic. All staff and volunteers are adhering to the local and state directive to shelter in place and to practice social distancing.
To receive assistance, complete the Contact Us form or call (408) 350-3200, option 2.
Sourcewise provides residents of Santa Clara County access to the Health Insurance Counseling & Advocacy Program (HICAP). One-on-one counseling assists Medicare beneficiaries, their families, and caregivers to understand their Medicare benefits and best healthcare options.
HICAP is part of the national network of State Health Insurance Assistance Programs (SHIP) and is the Santa Clara County source for unbiased and objective Medicare related counseling and information.
Sourcewise HICAP counselors are trained, California state-registered staff and volunteers. Counselors provide Medicare one-on-one appointments, community education, and outreach throughout Santa Clara County. HICAP does not sell, endorse, promote, or recommend commercial insurance products or services.
The Medicare Advantage Open Enrollment Period (MAOEP) is from January through March 2021. Individuals in a Medicare Advantage Plan may use this time to:
Switch to a different Medicare Advantage Plan, or
Leave a Medicare Advantage Plan, revert to Original Medicare, and add a Part D Prescription Drug Plan
Be sure to get approval for Medigap or retiree coverage before leaving a Medicare Advantage Plan
Original Medicare beneficiaries cannot switch Part D Prescription Drug Plans during the MAOEP.
The General Enrollment Period (GEP) also occurs during January 1— March 31, 2021. You can sign up for Part B and Premium-Part A if you missed your earlier enrollment times.
Speak with a HICAP Counselor for details about your Medicare choices.
Thank you for your excellent grasp of the issues seniors are facing. I appreciate your knowledge and courtesy in helping the seniors I refer to Sourcewise.
- Marcia, MSW
Thank you for all your help with my health insurance. There are no words to express my THANKS to you for your support. Folks as you make life worth living.
My counselor continued to call and follow up until the issue was promptly resolved. Without his help and vast expertise, I’m sure I would not have coverage to this day. I wholeheartedly recommend them and am eternally grateful.
I did not expect to hear a calm, supportive individual who patiently walked us through various scenarios and turned an overwhelming issue (for me/brother) into a probable solution.
I would like to thank you for the services you are providing. I would also like to compliment one of your employees, for the amazing service he provided to my mom and I last week. He was so nice to work with. He explained the entire Medicare system to us and made this painful process very easy. Thank you again!
Thank you again for your generosity of time and your kindness of spirit in helping me to decide on Medicare supplemental plans in September. I so appreciated both your health insurance wisdom and your thoughtful follow-up research.
- Mary Michele
Thank you so much for your time with us. We appreciate your knowledge and sharing it not only with us but all the others.
- Rosie Marie & Bor-Long
“I was most impressed with the confidentiality in which my problem was handled and how quickly she resolved my matter. It is indeed a pleasure to meet such qualified person on your staff and the quick follow-up to expedite the resolution; she showed patience and knowledge of her position.”