Become a Volunteer Counselor with the Health Insurance Counseling & Advocacy Program.
Volunteer counselors serve at least 8 hours a month. They first complete 30 hours of Medicare training, and 10 hours of internship to become a certified Health Insurance Counseling & Advocacy Program (HICAP) Counselor.
HICAP Volunteers cannot be licensed insurance agents, insurance brokers, or financial planners.
If you’re interested in becoming a certified Health Insurance Counseling & Advocacy Program Counselor, contact us via email or call (408) 350-3200, option 2.
Thank you for your excellent grasp of the issues seniors are facing. I appreciate your knowledge and courtesy in helping the seniors I refer to Sourcewise.
- Marcia, MSW
Thank you for all your help with my health insurance. There are no words to express my THANKS to you for your support. Folks as you make life worth living.
My counselor continued to call and follow up until the issue was promptly resolved. Without his help and vast expertise, I’m sure I would not have coverage to this day. I wholeheartedly recommend them and am eternally grateful.
I did not expect to hear a calm, supportive individual who patiently walked us through various scenarios and turned an overwhelming issue (for me/brother) into a probable solution.
I would like to thank you for the services you are providing. I would also like to compliment one of your employees, for the amazing service he provided to my mom and I last week. He was so nice to work with. He explained the entire Medicare system to us and made this painful process very easy. Thank you again!
Thank you again for your generosity of time and your kindness of spirit in helping me to decide on Medicare supplemental plans in September. I so appreciated both your health insurance wisdom and your thoughtful follow-up research.
- Mary Michele
Thank you so much for your time with us. We appreciate your knowledge and sharing it not only with us but all the others.
- Rosie Marie & Bor-Long
“I was most impressed with the confidentiality in which my problem was handled and how quickly she resolved my matter. It is indeed a pleasure to meet such qualified person on your staff and the quick follow-up to expedite the resolution; she showed patience and knowledge of her position.”