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Health Insurance Counseling & Advocacy Program

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Care Management

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Community Resource Specialists are available between 8 a.m. to 5 p.m. M-F at (408) 350-3200, option 1.

Contact Us

Become a Volunteer Counselor with the Health Insurance Counseling & Advocacy Program.

Volunteer counselors serve at least 8 hours a month. They first complete 30 hours of Medicare training, and 10 hours of internship to become a certified Health Insurance Counseling & Advocacy Program (HICAP) Counselor.

HICAP Volunteers cannot be licensed insurance agents, insurance brokers, or financial planners.

If you’re interested in becoming a certified Health Insurance Counseling & Advocacy Program Counselor, contact us via email or call (408) 350-3200, option 2.

Sourcewise Newsletter

Testimonials

  • Thank you for your excellent grasp of the issues seniors are facing. I appreciate your knowledge and courtesy in helping the seniors I refer to Sourcewise.


    - Marcia, MSW

  • Thank you for all your help with my health insurance. There are no words to express my THANKS to you for your support. Folks as you make life worth living.


    - Evelyn

  • My counselor continued to call and follow up until the issue was promptly resolved. Without his help and vast expertise, I’m sure I would not have coverage to this day. I wholeheartedly recommend them and am eternally grateful.


    - Anita

  • I did not expect to hear a calm, supportive individual who patiently walked us through various scenarios and turned an overwhelming issue (for me/brother) into a probable solution.


    - Lori

  • I would like to thank you for the services you are providing. I would also like to compliment one of your employees, for the amazing service he provided to my mom and I last week. He was so nice to work with. He explained the entire Medicare system to us and made this painful process very easy. Thank you again!


    - Vencant

  • Thank you again for your generosity of time and your kindness of spirit in helping me to decide on Medicare supplemental plans in September. I so appreciated both your health insurance wisdom and your thoughtful follow-up research.


    - Mary Michele

  • Thank you so much for your time with us. We appreciate your knowledge and sharing it not only with us but all the others.


    - Rosie Marie & Bor-Long

  • “I was most impressed with the confidentiality in which my problem was handled and how quickly she resolved my matter. It is indeed a pleasure to meet such qualified person on your staff and the quick follow-up to expedite the resolution; she showed patience and knowledge of her position.”


    - Edward