Media Archive

Sourcewise unveils Community Education Series for 2019 Medicare changes to all Santa Clara County residents

San Jose, October 1, 2018: As the first to pilot the nationwide network of insurance assistance programs, the Health Insurance Counseling and Advocacy program is a leader in delivering objective information and assistance to those persons who have questions about Medicare.

Beginning October 12, 2018, the Sourcewise Health Insurance Counseling & Advocacy program (HICAP) launches its 2019 Annual Enrollment Period Educational Series. The program helps Santa Clara County Medicare enrollees identify any changes to their plans, the options available, and how to execute their plan choices.

Prior to and during the Annual Enrollment Period of October 15 to December 7, beneficiaries should be aware of:

  • Medicare Prescription Drug Plan costs and formulary changes for 2019
  • Medicare Advantage Plan costs and benefits for 2019
  • Enrollment timing and rights to change plans, including the reinstated Medicare
  • Advantage Open Enrollment from January through March each year beginning in 2019

“In Santa Clara County there are 25 HMO plans offered by 10 health care plans. It can be confusing for folks to navigate, especially since plans, benefits, and costs change yearly” explains Marcelo Espiritu, Product Analyst for the Health Insurance Counseling & Advocacy Program.

Learn about Medicare Options for 2019 at convenient locations in Santa Clara County:

Sourcewise presentations on 2019 Medicare changes

“Thank you again for your generosity of time and your kindness of spirit in helping me to decide on Medicare supplemental plans in September. I so appreciated both your health insurance wisdom and your thoughtful follow-up research,” shared a Santa Clara resident about her experience with one of the program’s counselors.

Through personalized counseling sessions and community education, counselors help their clients make informed decisions about their health benefits. HICAP counselors are available year around to assist with comparison charts, insurance plan benefits, claim or benefit denials, and other health insurance related billing questions .

The Sourcewise Health Insurance Counseling & Advocacy Program does not sell, endorse, nor represent any insurance company. Sourcewise is a 501(c)(3) nonprofit organization with 45 years of experience serving the residents of Santa Clara County.


Contact Info: Aneliza Del Pinal
 Director, Public Relations
(408) 557-4701

We welcome the re-use, republication, and distribution of Sourcewise content. Please credit us with the following information: Used with the permission of

Sourcewise awards local residents and organizations for outstanding achievements

San Jose, October 1, 2018: Sourcewise presented five awards during its annual National Employ Older Workers Week luncheon, held to recognize the value of ta Clara County’s mature workforce. The National Employ Older Worker’s Week, is observed the last week of September, and is a nationwide effort to highlight the contributions made by the 55 and older workforce — projected to make up 25% of the civilian labor force in the next three years; increasing to 35% by 2022.

“Sourcewise celebrates the generational diversity, experience, and skill seniors possess. As older workers are opting to stay active or re-enter the workforce, Santa Clara County employers have the opportunity to rely on older workers to fill talent gaps, explains Henri Villalovoz, Director of Senior Employment Services and Meals on Wheels programs of Sourcewise.”

To expand economic opportunities for older workers in Santa Clara County, Sourcewise provides Senior Employment Services; one of the nation’s first programs to help low-income, unemployed individuals aged 55+ to find employment through personalized career counseling, on-the-job training, and transition to unsubsidized employment. For the past 19 years, Henri Villalovoz, Director of the Senior Employment Services and Meals on Wheels has developed one of the most successful programs in California, which he attributes to the strong, mutual beneficial collaborations with community based organizations and local employers.

“The partnership [with Sourcewise] is a win/win for all. The program provides the opportunity to assist participants with upgrading their current skills as they all bring their own skills and experiences to the program,” said Maria Lucero, Employment Program Manager for the Workforce Services Job Center of the Employment Development Department in San Jose.

The following individuals exemplify dedication, commitment, and excellence to the elder workforce in Santa Clara County. This year’s honorees include:

Employee Of The Year

Samar Quasto, Administrative Operations for Catholic Charities and now working full-time as an Administrative Assistant for Catholic Charities

Supervisor Awards

Pai Venegas, Director of Programs of Silicon Valley Independent Living Center

Nelson Leonor, Employment Program Manager for  EDD Workforce—America’s Job Center

Host Training Agency of the Year Award

Work2future Foundation,  accepted by Casandra Nash, Facility Manager

Employer of the Year Award

Eila Phailibus Latif, Deputy Director Economic Development Services, Catholic Charities

To learn more about the Sourcewise Senior Employment Services Program please call (408) 350-3200, option 5.


Contact Info: Aneliza Del Pinal
Director, Public Relations
(408) 557-4701

We welcome the re-use, republication, and distribution of Sourcewise content. Please credit us with the following information: Used with the permission of

Sourcewise dominates State service program, seniors connected to local farmers markets

San Jose, August 21, 2018: The Sourcewise Seniors Farmers’ Market Program had the highest redemption rate in California for 2017, nearly 90%, according to the California Department of Food and Agriculture. This makes the Sourcewise program the most successful in the state. While the results for the 2018 delivery are not in yet, Sourcewise anticipates once again being equally successful.

The focus of the Senior Farmers’ Market Program is to provide access to free, nutritious options for low-income seniors, ages 60 years and older. A 2014 report by the Santa Clara County Public Health department revealed that only 22% of older adults (65+) report eating at least five servings of fruit and vegetables daily.

“Seniors are having difficulty acquiring adequate supply to meet their nutritional needs. Our program empowers individuals to make healthy choices while also supporting local farmers,” explains Henri Villalovoz, who leads this effort on behalf of Sourcewise.

In addition to the vouchers, participants receive nutritional education: how to eat more vegetables, how to prepare and store vegetables, and how to shop at farmers’ markets to get the most from a limited budget.

To deliver vouchers to residents with limited resources, Sourcewise strategically chose central distribution points with nearby access to public transportation. Distribution points were also located near farmers’ markets. A total of twenty-four farmers markets are certified for voucher redemption within Santa Clara County.

2018 Voucher Distribution Sites

Wednesday, June 6

9—11 a.m.

Barbara Lee Senior Center

40 N. Milpitas Blvd. Milpitas, CA 95035

Tuesday, June 12

9—11 a.m.

Mayfair Community Center

2039 Kammerer Avenue San Jose, CA 95116

Wednesday, June 13

9—11 a.m.

Southside Community Center

5585 Cottle Road San Jose, CA 95123

Thursday, June 14

9—11 a.m.

Morgan Hill Library

660 W. Main St. Morgan Hill, CA 95037

Tuesday, June 19

9—11 a.m.

Gilroy Senior Center

7371 Hanna St. Gilroy, CA 95020

Wednesday, June 20

9—11 a.m.

Berryessa Community Center

3050 Berryessa Rd. San Jose, CA 95132

 “This program is a blessing! Thank you for being here. The staff is very kind and approachable. It is very difficult to put on a large event…you were even able to accommodate for multiple languages,” shared Sally W., a 2018 voucher recipient.

Sourcewise, in partnership with the California Department of Food and Agriculture, distributed 500 voucher booklets to qualifying seniors in Santa Clara County. Through the Seniors Farmers’ Market Program, individuals received vouchers worth $20.00, redeemable for fresh fruits, vegetables, and fresh-cut herbs throughout the harvest season, June through November 2018.

To learn more about the Senior Farmers’ Market Nutrition Program or how you can support Sourcewise with a donation, please visit Sourcewise is a 501(c)(3) nonprofit organization with over 40 years of experience serving Santa Clara County residents.


Contact Info:
Aneliza Del Pinal
Director, Public Relations
(408) 557-4701

We welcome the re-use, republication, and distribution of Sourcewise content. Please credit us with the following information: Used with the permission of

Prepare for Medicare Changes in 2019

When are you turning 65? Providing unbiased health insurance counseling is what Sourcewise Health Insurance Counselors do best: helping older adults and their companions to understand Medicare.

In anticipation of the national Annual Enrollment Period (AEP)—October 15–December 7, 2018—the Sourcewise Health Insurance Counseling & Advocacy Program (HICAP) will provide education throughout Santa Clara County (SCC) regarding 2019 Medicare plan changes and updates.

During the AEP, existing Medicare beneficiaries (already enrolled in Part A, Part B or both) may enroll in, switch, or drop a Medicare Part C or Part D plan. Medicare Advantage Part C members may possibly switch to a Medigap plan without underwriting.

The 2016–2020 Sourcewise Area Plan identifies a clear need for Spanish-speaking counselors. Sourcewise provides counseling in Spanish—and eight other languages—on the phone and in person.

Sourcewise prioritizes increasing awareness of underserved populations in SCC and has partnered with SCC’s Binational Health Week Initiative since 2014. Created in 2001, the Initiative raises awareness of and responds to unique health care challenges of Latinos. Sourcewise proudly continues this long-time partnership in 2018.

For SCC Latinos, improved health outcomes are visible over the last decade. However, Latinos continue to experience disparities with health and social indicators when compared to other populations.

Maritza Rodriguez of the SCC Public Health Department said, “In an effort to address these disparities, we have been committed to providing free services to the Latino population and to all residents here in Santa Clara County each October.”

Providing access to resources for Santa Clara County residents is among the highest priorities for Sourcewise. Beginning in mid-August, visit for information regarding community presentations and resource tables. Workshops are available for Medicare beneficiaries and their trusted companions.

Connect with a Sourcewise Health Insurance Counselor: (408) 350-3200, option 2 or email

Handle the Summer Heat

Older adults may be adversely affected when temperatures climb above 90 degrees Fahrenheit, especially when combined with age-related health conditions and medications.

“Hydrate, hydrate, hydrate, especially when you don’t feel thirsty. Once you feel thirsty that means you are already dehydrated,” explains Rosie Jimenez, Director of South County Services. “As we get older, we tend to not drink as much water or only drink when we feel thirsty. This can be very dangerous especially in hot weather since severe dehydration can lead to hospitalization.”

Heat related illnesses can result in headaches, dizziness, confusion, and fainting.

Learn to identify and address each:

  • Dehydration is a loss of water and electrolytes in the body; symptoms include weakness, muscle cramps, and confusion, and fainting.
  • Heat exhaustion symptoms include heavy sweating or no sweating, muscle cramps, tiredness, weakness, paleness, cold or clammy skin, nausea/vomiting, and a fast, weak pulse.
  • Heat stroke (caused by the above two) is a dangerous rise in body temperature. A normal body temperature is around 98.6°, and with heat stroke a person’s temperature may rise up to 103 degrees Fahrenheit.
  • Call 911 if you or a loved one is experiencing the above symptoms. When caring for someone suffering heat stroke, only give them liquids if they are awake and able to swallow.

To treat these heat-related conditions, sip water or sports drinks with electrolytes which play a key role in regulating heartbeat.

Move to a cool, shady location and remove or loosen clothing. Apply cool water or moist cloths on wrists, ankles, armpits, and neck to lower body temperature.

Community Resource Specialists of Sourcewise can offer more information: (408) 350-3200, option 1.­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­

Siblings Find How to Manage Parental Caregiving

Nearly 40 million unpaid adults provide care for seniors aged 65 and older in the U.S.; with nine out of ten in this group providing care for an aging parent.

Adult children and their aging parents are experiencing a unique family transition. With parents living longer, their children may now assume the role of caregiver for a decade or more.

Caregiving for a parent may start with one adult child assuming the primary role. While this arrangement may work well for a while, eventually other siblings—or in some cases step-siblings—may become more involved.

As more daily assistance is needed, the responsibilities of caregiving increase. Additional caregiving help may be necessary.

Siblings may have different ideas about their parents’ needs. Focus on the essentials required for good care. Then, develop a plan which all parties agree upon.

To ease the challenges siblings may face over parental care, consider these options:

  • Hold a family meeting to help reach the goals of effective, shared decision-making.
  • Focus on the facts.
  • Listen to each other’s ideas and suggestions.
  • Be willing to compromise.
  • Be open to testing new ideas.
  • Define roles for each family member. Caregiving is a shared responsibility.
  • Keep communication lines open, especially when creating a plan of action.
  • Seek advice from someone outside the family. An objective third party may provide a neutral, objective opinion when the family is divided on an important issue.
  • Consider available resources: Sourcewise provides the Family Caregiver Support Program as a form of temporary respite for unpaid caregivers.

Learn more about caregiver resources. Contact a Community Resource Specialist of Sourcewise: (408) 350-3200, option 1.

James Transitions from Catering to Office Management

At age 68, James George—previously a caterer—had a desire to gain office experience. James specifically had a desire to put his warm personality to work in an effort to help others.

“Although his [James’] background is in the restaurant business and his technical office skills were minimal, he asked if he could be assigned to a host agency that helps people. James felt that … [he] would be very helpful to a host agency as he was learning new office skills,” states Henri Villalovoz, Director of Sourcewise Senior Employment Services.

Henri continues, “Silicon Valley Independent Living Center (SVILC) interviewed James and agreed to accept him…while providing supervised on-the-job training. James has now been assigned to SVILC for eight months and is very appreciated by SVILC’s management.”

James is happy to help people who appreciate him. He is thrilled with the Senior Employment Program, stating, “Sourcewise is kind of a life saver! I applied to several different positions and ran into dead ends. Then I saw an ad in the Metro and met with Sara and Wendy [of the Sourcewise Senior Employment Program.] They are truly wonderful and helpful.”

The Senior Community Services Employment Program (SCSEP) provides on-the-job training assignments at local community based organizations with a goal of transitioning to unsubsidized job placement. SCSEP provides employment opportunities for eligible low-income, unemployed seniors (age 55+) residing in Santa Clara County.

The National Association of Area Agencies on Aging states that local agencies such as Sourcewise have created a supportive opportunity to expand, train, and value the senior workforce to realize the economic benefits of aging in place.

Learn more about Senior Employment Services: (408) 350-3200, option 5.

Sourcewise Provides Critical Services

As the designated Area Agency on Aging for Santa Clara County (SCC), Sourcewise continues to focus on improving access to support services for older adults, caregivers, and individuals with disabilities.

Over 1.3 million individuals 18 years and older live in SCC—17% are aged 60 or older— according to 2016 census data. Of those, 195,980 adults have a potential need for social services in SCC, and in fiscal year 2016-2017 (FY16-17), Sourcewise provided services to a total of 105,346 consumers.

The Sourcewise support network of critical services is available to all SCC adults 18 and older. Caregivers and others seeking to assist loved ones residing in SCC receive beneficial resources by taking the first step: contacting a Sourcewise Community Resource Specialist.

Community Resource Specialists offer information and education regarding available services, eligibility criteria, and guidance. Informational presentations given throughout the county educate community members about the Sourcewise services. In FY16-17, 23,099 individuals received personalized referrals of available services from Sourcewise.

Individuals are then offered a direct connection to other Sourcewise services, based on eligibility and need.

One of six direct services and an important safety net, Sourcewise Meals on Wheels (MOW) ensures that homebound adults, aged 60 or older, receive nutritious, home delivered meals–regardless of income. As stated in the 2016–2020 Sourcewise Area Plan, “In 2013, an adult aged 65 or older would require an income of nearly 2.5 times the federal poverty level in order to meet basic nutritional needs…”

In FY16-17, MOW provided 1.29 million meals to older adults in SCC; including meals at congregate sites. Sourcewise grantees partnering to provide seniors with access to nutritious meals include: Department of Aging and Adult Services, Yu-Ai-Kai, and the Health Trust.

Sourcewise provides an online directory of providers serving SCC: The Resource Connection contains detailed contact information, eligibility criteria, and program details.

Danice & Tom Picraux Dedicate Their Time to Working on Behalf of Seniors


When Danice and Tom attended their first Sourcewise Advisory Council meeting in 2015, they were impressed with the in-depth discussion regarding senior issues.

“We have most enjoyed our interactions with the...Advisory Council members, those working at Sourcewise; and also many nonprofit leaders...We are impressed at how knowledgeable and dedicated they are to improving life for seniors,” Danice said.

Danice—now the Chair of the Advisory Council—and her husband, Tom, have been members of the Sourcewise Advisory Council for three years.

“As recent arrivals to California and Santa Clara County, we realized that we could learn a great deal about local programs to support older adults…at Sourcewise and wanted to be part of this effort,” Tom said.

As part of the Advisory Council, Danice and Tom are proud to be included in the Sourcewise culture.

The couples’ accomplishments while serving on the council include: revitalizing the membership process to maintain a knowledgeable and robust group; developing a work plan which focuses on advisory membership involvement with a clear path to completion; and inviting guest speakers to educate and inform the council.

In their free time, they also volunteer for the League of Women Voters and the Alzheimer’s Association Congressional Team. Danice and Tom enjoy spending time with family; daily walks with their two dogs; gardening; live musicals (including the SF Symphony, Theatre Works, American Conservatory Theater); and traveling. In fact, they are visiting their seventh continent in December–Antarctica!

The Advisory Council is a legally mandated body that advises Sourcewise which services of the Older Americans Act need attention in the community; advocates on behalf of seniors; and distributes information to the community. Meetings are open to the general public and are held at 12 p.m. the first Monday of every month, with two exceptions.

Learn more about the Sourcewise Advisory Council: (408) 350-3200, option 1.

Older Americans are Engaging at Every Age

Across the country, a growing population of older Americans is sharing their wisdom with future generations. Whether working and volunteering; mentoring and learning; leading and engaging; seniors are enriching their communities.

“Volunteering has rewards that you can't get from paid work. . .I enjoy the challenge of learning about…and finding a way to help them [clients] resolve their issues. I enjoy hearing clients say ‘I never knew help like this was available. I can't tell you how much I appreciate all the information and help you provided,’" says Jan Wischnia, 71, a volunteer counselor in her second year of the Sourcewise Health Insurance Counseling & Advocacy Program, directed by Connie Corrales. Volunteer counselors are state-certified to provide unbiased, personalized counseling.

Since 1963, each May we celebrate our nation’s elders with Older Americans Month by recognizing their contributions to our communities. Led by the Administration for Community Living’s Administration on Aging, this year’s emphasis is on the importance of being involved—no matter what stage you are in life. Staying active can enrich your physical, mental, and emotional well-being.

Get involved in your community. Sourcewise provides a digital directory of volunteer opportunities on our website: Connect with our Community Resource Specialists via phone or email to receive the list: (408) 350-3200, option 1.

No time for volunteering? Invest in your future—visit Sourcewise at any of our May events. Call Sourcewise for a list of upcoming community resource fairs.

Sourcewise is a 501(c)(3) nonprofit organization, providing services at no cost to Santa Clara County residents. Help us continue to provide vital programs for an ever-expanding need. Donate at or send a check to: Sourcewise, General Fund. 2115 The Alameda, CA 95126.