Meet Dulce Rojas – Benefits Specialist, Public Authority

Dulce Rojas’ compassion and energy has allowed her to thrive as the Benefits Specialist for COASV Public Authority Services. Public Authority Services manages benefits and enrollment, as well as maintains a registry, of In-Home Supportive Services Workers (IHSS). Dulce has been at Council on Aging Silicon Valley (COASV) since 2006 and has been a positive force assisting others both at COASV and in the community as well. She is hailed as a great team member.
 
Dulce was born and lived in Mexico until five-and-a-half years ago when she married her husband and came to America. In Mexico, she was employed at a university and was a manager at a hotel. Once settled in the United States, Dulce sought a job that helped the community and offered a great working environment. She feels that she has found an employer who has more than met both requirements! 
 
“She is a rising star who gives of herself tirelessly,” says Mary Tinker, Director of Council on Aging Silicon Valley’s Public Authority Services.
 
Dulce receives about 100 calls a day from caregivers and IHSS clients dealing with a multitude of issues, from simple benefits questions to more complex concerns. In addition to speaking English and Spanish, Dulce is learning Mandarin by taking night classes. “I have to make sure that every single person calling has the best answer from me with the best attitude possible to solve any issue or need,” Dulce says.
 
Dulce is also involved in volunteer work at her son’s school and community organizations throughout Santa Clara County. 
 
On January 12, 2012, she accomplished one of her life’s biggest goals when she was sworn in as an American citizen. She is excited to vote and loves the idea of freedom being obtainable here in America.

RELATED CONTENT

Get Ready for Medicare Changes in 2022

The Medicare Annual Enrollment Period (AEP) will start on October 15 and last through December 7, 2021. Sourcewise Health Insurance Counseling & Advocacy Program (HICAP) Counselors have adapted to serve Santa Clara County residents’ needs amidst the COVID-19...

Become a Community Advocate for Older Adults

The Sourcewise Advisory Council plays a vital role in advocating for the diverse needs of older adults in Santa Clara County. Members of the Advisory Council participate in planning future services provided and funded by Sourcewise. Members are involved in the...