Protection & Security

We are committed to educating our community members about scams targeting seniors in Santa Clara County; as well as providing up-to-date information offering protection against such scams. This page offers timely data about scams reported, steps to take when targeted, and how to avoid these scams. Helpful guidance is made available on this webpage as scams are identified.

Receive updates on identified scams targeting seniors by visiting the national database: fraud.org

County of Santa Clara Social Services Agency Issues Scam Alert

Date Published

Friday, November 17, 2017

The County of Santa Clara Social Services Agencies is warning the public about text messages and phone call scams targeting beneficiaries of CalWORKs, CalFresh, General Assistance, Cash Assistance Program for Immigrants, and Medi-Cal.

Two scams to be aware of:

  • Text Message Scam: clients across the state report receiving text messages instructing them to call a number where an automated recording asks them to provide personal information including their EBT 16-digit card number and PIN. When the information is given, the perpetrators withdraw funds from the recipients’ Electronic Benefit (EBT) accounts. 
  • Phone Call Scam: reports of callers identifying themselves as county staff or health care providers asking for personal information. This is known as a phishing call, and the scammer is trying to obtain information in an attempt to steal your identity.

The County of Santa Clara will never text or call anyone requesting personal information such as an EBT card number or a Personal identification number (PIN).

Beneficiaries are advised to never give out their personal information to anyone. Keep your Electronic Benefit Transfer (EBT) card number and Personal Identification Number (PIN) a secret. Never give out your social security number, EBT card number, or PIN to anyone. If your benefits are stolen they cannot be replaced.

To verify the authenticity of a call from a Santa Clara County Social Service employee, call (877) 962-3633.

To learn more about text and phone scams contact a Community Resource Specialist at (408) 350-3200, option 1.