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Protection & Security

We are committed to educating our community members about scams targeting seniors in Santa Clara County; as well as providing up-to-date information offering protection against such scams. This page offers timely data about scams reported, steps to take when targeted, and how to avoid these scams. Helpful guidance is made available on this webpage as scams are identified.

Receive updates on identified scams targeting seniors by visiting the national database: fraud.org

Prevent Fraudulent use of Your Medicare Card

Date Published

Wednesday, August 16, 2017

In a Medicare Card Scam, fraudsters contact beneficiaries claiming to represent Medicare, stating that the beneficiary needs a new Medicare card. Fraudsters ask for personal information and may threaten beneficiaries with the loss of Medicare benefits if they don’t comply. Beneficiaries are asked for their Medicare number and bank account number; sometimes in exchange for gifts or money. In other examples, beneficiaries are told that they have to pay for a new Medicare card.

Protect yourself from these scams. Do not respond to requests over the phone asking you to verify personal information. Medicare already has your personal information. Medicare will never call you.


  • Medicare will not call beneficiaries to offer a new card or to request information in order to issue a new card.
  • Medicare beneficiaries receive a Medicare number and card automatically upon enrollment, at no cost.
  • Medicare cards do not expire.
  • Beneficiaries who lose their Medicare card can request a new one from the Social Security Administration. 

Starting April 2018, Centers for Medicare & Medicaid Services (CMS) will begin issuing and mailing new Medicare cards, to replace previous cards with social security numbers. This is referred to as the Social Security Number Removal Initiative (SSNRI).   

Protect yourself from Medicare card scams. If you receive a suspicious call or e-mail:

  1. Let the caller leave a message– do not answer the call.
  2. If you take a call, do not provide any personal information. Call Medicare immediately at (800) 633-4227.
  3. CMS will be working through a lengthy transition period from April 1, 2018– December 31, 2019 to sort through problems with this initiative.

Report any suspicions of fraud to:

If you are interested in learning more about how to protect yourself from Medicare scams, speak with a Community Resource Specialist of Sourcewise: (408) 350-3200, option 1.