Health Insurance Counseling & Advocacy Program

Health Insurance Counseling & Advocacy Program

Health Insurance Counseling & Advocacy Program

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Find out what your options are and what will work best for you. The Health Insurance Counseling & Advocacy Program (HICAP) will help you fully understand your Medicare options so that you can make the right choices and navigate the Medicare maze better informed.

HICAP answers questions about:

  • Original Medicare
  • Medicare Supplemental Insurance
  • Medicare Advantage Plans
  • Medicare Prescription Drug Coverage
  • Limited income programs that help with Medicare costs
  • Choices for dually eligible Medicare and Medi-Cal beneficiaries
  • Medicare coordination with other insurance, (e.g. employer and retiree plans)
  • Long Term Care Insurance
  • Medicare Fraud and Abuse

Contact us via email or call (408) 350-3200, option 2. We are available Monday through Friday, 8 a.m. to 5 p.m., excluding national holidays.

Contact us if you are interested in:

  • a one-on-one Medicare or long term care insurance counseling session
  • hosting or attending a Medicare or long term care insurance presentation or seminar
  • inviting Sourcewise HICAP to participate in an outreach event

Counseling Sessions

For personalized assistance, consider making a counseling appointment. Counseling sessions are conducted with certified HICAP counselors, many of them retired volunteers, who have completed a comprehensive training program. All HICAP counselors are registered by the California Department of Aging. Counseling sessions are free. They are offered at many Senior Centers throughout Santa Clara County, as well as at Sourcewise. Email or call (408) 350-3200, option 2 or (800) 434-0222 for more information.

Presentations and Outreach Events

Medicare and long term care insurance presentations are available to various groups and organizations upon request. If you and your group would like to host a presentation on a Medicare topic or have us attend your outreach event please contact us. HICAP does not sell, recommend or endorse any insurance product.

Medicare Consumer Guide

Sourcewise offers a Medicare Consumer Guide, including plan comparisons, and a Guide to Combining Medicare and Medi-Cal. These tools are designed to be used in conjunction with one-on-one telephone or in-person counseling sessions with our counselors to assist you in making informed health care decisions. For more information on these tools, please contact us at (408) 350-3200, option 2.

Additional Resources:

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